Landlord compliant · NAPIT registered

EICR, testing & fault findingacross Chepstow, Newport, Bristol & South Walesstraight answers, not upsells.

Electrical Installation Condition Reports for homes, rentals and commercial premises. Fast fault finding when circuits trip or something isn't right, and honest remedial recommendations, not a shopping list.

Request a free quote Call 07491 966787

NAPIT registered · legally compliant EICR · free surveys for remedial quotes

15+ yrs

Combined experience across Levi & Jay

NAPIT

NAPIT registered

Ohme

Accredited EV charger installer

5.0 ★

Google reviews from real customers

Insured

Public liability · employers' · indemnity

Overview

What this service is, and who it's for.

Straight explanation, no jargon padding, so you can decide whether it's the right call before you even ring us.

What it is: An EICR, Electrical Installation Condition Report, is a formal, coded inspection and test of an entire fixed installation, produced by a qualified electrician. It records the condition of every circuit, records dead and live test results (insulation resistance, earth loop impedance, RCD trip times, continuity), and codes any defects as C1 (danger present), C2 (potentially dangerous), C3 (improvement recommended) or FI (further investigation). Fault finding is the same test discipline applied to a specific problem, a tripping RCD, a dead circuit, a socket that's warm to the touch.
Who it's for: Landlords with the legal 5-year EICR obligation under the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 and equivalent Welsh guidance, homeowners buying a property with an unknown installation history, commercial premises with insurance-mandated periodic inspection cycles, and anyone with a live intermittent fault they can't get to the bottom of.
When you need it: Rental properties: at every change of tenancy and at least every 5 years. Owner-occupied homes: every 10 years is the current recommendation. Commercial premises: whatever your insurer or a specific standard mandates, usually every 3–5 years. And any time you have a fault, the sooner you call, the cheaper the diagnosis.
Why professional matters: For rentals, an in-date EICR is a legal requirement, councils can fine landlords up to £30,000 for non-compliance and mortgage lenders increasingly ask to see one. For owner-occupiers, an EICR is your evidence to a home insurer that the installation was in known condition. For everyone, it's the difference between finding a fault at a routine inspection and finding it after a fire.

What happens if you leave it

The cost of putting it off is rarely just money.

Most electrical fires don't announce themselves. A loose connection warms up over months, a bit of insulation crumbles behind a wall, an RCD sticks in place and stops tripping, none of it is visible until the smoke alarm goes off. A single EICR is what stands between a manageable finding and a claim your insurer refuses.

What can go wrong

Unlimited fines for landlords letting a property without a valid EICR under the 2020 Regulations.
Insurance claims refused because the installation wasn't in demonstrably safe condition.
Sale of a property blocked at the survey stage because there's no evidence of testing.
Slow, cumulative overheating at loose terminations, the classic hidden fire risk.
RCDs that stick in place after years without a trip test, giving no protection when it matters.

Common mistakes we see

Assuming a new-looking consumer unit means the installation behind it is safe.
Booking a 'PAT test' when the actual legal requirement is a fixed-wiring EICR.
Using a testing service that codes everything as C2 to sell remedial work.
Ignoring an FI (further investigation) code, those don't go away on their own.
Trusting a verbal 'it's fine' rather than a written coded report.

How we work

A five-step system, so nothing gets missed.

The same discipline we run on a single-socket call-out and a full commercial fit-out. Predictable, documented, tidy.

01
Inspection
Free on-site survey. We look at the existing installation, the space and the outcome you need, no pressure, no obligation.
02
Diagnosis & fixed quote
We scope the work, agree the spec in plain English and give you a fixed-price written quote with no hidden extras.
03
Booked-in works
We turn up when we say we will, protect the space with dust sheets and keep disruption to your day to a minimum.
04
Testing & verification
Every circuit is tested to BS 7671 (18th Edition). Nothing gets signed off until the readings are right.
05
Certification & handover
You get NAPIT-backed certification, a tidy handover and a clear explanation of what's been done and why.

Benefits

What you actually get from doing this properly.

Straight coding, no invented defects

We code to the BS 7671 model. If something's C3, we call it C3, we don't upcode to sell you remediation.

Written report you can hand to a letting agent

Coded, dated, signed and produced to the standard format your council and insurer expect.

Fast fault-finding call-outs

Clear call-out rate agreed before we come out; most single-fault jobs are diagnosed and fixed inside two hours.

Fixed-price remedial quotes

If your EICR turns up C1 or C2 defects, we quote the remediation at a fixed price, you never see an open-ended day rate.

Same-week booking for landlords

Tenancy changeover pressure? Ring us and we'll get you into the diary quickly.

Every circuit properly tested

Insulation resistance, earth loop impedance, RCD trip times, continuity, full dead and live testing, not a five-minute visual.

Detail

Materials, methods and the variations that matter.

The specifics, so you can compare us like-for-like against anyone else you're quoting against.

Working across:

Chepstow · Newport · Bristol · Cardiff · Bath · Gloucestershire · Caldicot · Magor · Undy · South Wales · South West

What an EICR actually involves

The installation is isolated, the consumer unit is opened up, every circuit is disconnected in turn for dead testing (continuity, insulation resistance to at least 500V DC, polarity), then re-energised for live testing (earth fault loop impedance, prospective fault current, RCD trip times at ½ and 1× rated current). A representative sample of accessories is opened and inspected. All results go into the report along with any coded defects, and you get a certificate stating whether the installation is satisfactory or unsatisfactory.

How defects are coded

C1, danger present, action required immediately. C2, potentially dangerous, remedial action required. C3, improvement recommended, not required for the report to pass. FI, further investigation required without delay. A report is 'unsatisfactory' if there's a C1, C2 or FI code. Understanding the coding matters: we walk you through every finding rather than handing you the paperwork and vanishing.

Fault finding, the diagnostic approach

A tripping RCD, a dead ring final, a socket that's arcing, a light that flickers under load, each has a diagnostic pathway. We start with insulation resistance testing to narrow the fault to a circuit, then use continuity and voltage-drop testing to localise it further, then physically inspect the suspect section. Most single faults are found and fixed inside two hours; harder ones sometimes need a follow-up visit but we quote that up front.

Landlord EICRs and the 2020 Regulations

Under the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020, private landlords must have an EICR carried out at least every 5 years, provide a copy to tenants within 28 days, and produce it to the local authority within 7 days if requested. Welsh Government has published similar guidance. We produce reports formatted to satisfy councils across the areas we cover.

Domestic vs commercial EICRs

Domestic EICRs typically cover 8–14 circuits on a single-phase supply and take around half a day. Commercial EICRs may involve three-phase distribution, dozens of circuits across multiple boards, and require careful planning around trading hours. We often carry these out in phases so parts of the site stay operational. Both are quoted transparently before we start.

Answers

Common questions on this service.

Still unsure? Ring us on 07491 966787 , surveys and quotes are free.

How much does an EICR cost?+

EICR pricing depends on the number of circuits and the complexity of the installation, so we quote per property. Ring us with the property type and rough age and we'll give you a straight ballpark before we come out. Surveys and remedial quotes are always free.

How long does an EICR take?+

A typical three-bedroom domestic EICR is around half a day. Larger properties and commercial premises take longer, we'll give you a time estimate at booking. Power is off in sections during dead testing, so plan the day accordingly.

Is my EICR legally required?+

For privately rented properties in England (and increasingly Wales), yes, at every change of tenancy and at least every 5 years. For owner-occupied properties it's recommended every 10 years, and often required by insurers or during a house sale.

What happens if my EICR fails?+

An 'unsatisfactory' report means at least one C1, C2 or FI code. We give you a fixed-price quote to remediate exactly what's coded, not a padded list. Once the work is done we re-test the affected circuits and issue a Minor Works or Electrical Installation Certificate.

How quickly can you diagnose a fault?+

Most single-fault call-outs are diagnosed and fixed inside two hours. Call-out rates are agreed before we come out, with separate standard-hours and out-of-hours cover.

Do you do PAT testing?+

PAT (portable appliance testing) is a separate discipline from fixed-wiring EICRs. If you specifically need PAT testing across an office of computers, ring us to discuss, for most requests, what people actually need is a fixed-wiring EICR.

Can you test outside of business hours?+

For commercial premises where testing during trading hours isn't practical, yes, we schedule EICRs evenings and weekends. Rates reflect the out-of-hours booking and are agreed in the written quote.

Will you fix small defects during the test?+

Where a defect is quick, safe and clearly within scope, retightening a terminal, replacing a broken faceplate, we handle it on the day and note it in the report. Anything bigger is quoted separately so you get a clean coded record.

Are you qualified and insured?+

Yes. H&H Electrical is NAPIT registered, our EV work is NAPIT-accredited and Ohme approved, and we carry public liability, employers' liability and indemnity insurance in full.

Do you cover my area?+

We cover Chepstow, Newport, Bristol & across South Wales, the South West, Cardiff, Bath, Gloucestershire, Caldicot, Magor and Undy. Ring us if you're just outside, most of the time we can still help.

How do I pay?+

Bank transfer or cash. We don't take card. Small jobs are call-out plus materials; larger jobs are quoted at a fixed price up front so you know the total before we start.

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Ready for a straight quoteon eICR, testing & fault finding?

Free survey. Fixed-price written quote. Work booked in around you, usually the same week.